Bulk email that goes out to your list of supporters, customers, etc. that utilize a system such as CiviCRM, MailChimp, iContact, or Constant Contact.
Creating a new website or redesigning an old one.
A place for your web site and email to be hosted.
Maintaining and keeping your site's content up to date.
Installing Drupal for your site, setting it up, creating a theme (look) for your site, etc.
Keeping your Drupal or WordPress installation and the third-party modules up to date.
Installing, customizing, and updating CiviCRM for managing customers, supporters, etc.