Payments should be made in advance of work starting.
Monthly maintenance: payments are made at least quarterly, as hours are averaged across a 3 month period for the packages. Payments can also be made biannually or yearly.
Web design packages: the full payment is due up-front for sites $500 or less. Anything over $500 is typically payable half up-front, and the rest in two portions (at halfway mark and after completion). For very large sites, a payment plan will be worked out with the client.
Web hosting: is due in advance. Payments can be made monthly, quarterly, biannually, or yearly. Any hosting more than 15 days overdue may be suspended. Discounts may be available for those who pre-pay at least a year in advance.
Payments can be made via cash, check, money order, or card. Card payments may be charged a 5% processing fee.
Monthly maintenance: Refunds are only available for any quarters that are completely unused. Individual months are not refundable because of how the hours are used.
Web design packages: Full refunds are only available prior to work being done. Once work has started, only refunds for unused hours are available, minus a 25% cancellation fee.
Web hosting: Refunds are only available for unused months, minus a 10% cancellation fee.